What’s new?
Employees insured with WorkFlex no longer need to pay out-of-pocket for medical emergencies during business trips.
Instead, they will receive a virtual travel health insurance credit card in case of an emergency, allowing them to pay medical providers directly — without upfront payments or reimbursement processes.
Benefits for employees and HR
For employees
No upfront payments in medical emergencies.
Immediate access to a virtual credit card.
Less stress in critical situations.
For HR teams
Reduced administrative effort.
Fewer reimbursement cases.
Clear and standardized emergency processes.
How the travel health insurance credit card works
The employee contacts WorkFlex via the emergency hotline, WhatsApp, or platform chat.
WorkFlex generates a virtual health insurance credit card.
The employee pays the medical provider directly using the card.
Invoices are uploaded afterward.
For full step-by-step instructions and screenshots, please refer to this Help Center article.
Informing employees: communication support for HR
To support you in communicating this update internally, WorkFlex provides a ready-to-use employee email template.
The template contains all relevant information employees need in case of a medical emergency.
It ensures consistent and clear communication across teams.
You can use it as-is or adapt it to your internal communication style.
You can access the employee email template here.