24/7 legal support via the chat function on the platform or in urgent cases,
by phone on +49(0)1520 9038 591.
Our support team is always ready to help you with questions about your risk assessment or compliance summary, as well as any questions or issues you may have while traveling abroad. Here are a few points to illustrate how our team can help you:
Detailed explanations: We provide comprehensive explanations of your risk assessment and regulatory compliance to ensure you fully understand what measures and regulations apply to your trip.
Clarification of uncertainties: If you have any uncertainties regarding the risk assessment or compliance summary, our staff are on hand to answer any questions you may have and clear up any misunderstandings.
Immediate support: in the event of any problems during your trip, we are available around the clock to help you overcome any difficulties.
Solution-oriented advice: Our team specializes in addressing any problems that arise and offering you practical and effective solutions to make your trip as smooth as possible.
Please make sure you share your request ID with us when opening a support ticket. You can find the request ID here:
Log in to the plattform > go to "My Requests" > click on the request and find request ID number at the top.
