Welcome to the WorkFlex SOS information article! If your employer has booked travel health insurance via WorkFlex, it's crucial to familiarise yourself with key details as part of your travel preparations. In this article, we'll provide essential information about your WorkFlex SOS coverage and how to access assistance when needed.
This policy provides coverage only for the explicitly stated destination and duration of the approved WorkFlex trip. Any personal travel outside the approved destination or time frame is not covered by this insurance.
Emergency assistance
In case of an emergency during your travel, you can rely on the details provided in the WorkFlex SOS insurance certificate you received upon trip approval.
WorkFlex SOS can be reached at +49 30 30806608
For Medical advice: +49 711 66 03 39 31
Please find below the important contact points for all WorkFlex SOS inquiries:
THI app
Hallesche is the provider of your travel health insurance. To facilitate easy access to your benefits, download the GlobalHealthPlan app. Simply scan the QR code provided below to download the app:
Once you've installed the app, you can log in using the 4-digit code found in your WorkFlex SOS insurance certificate.
Within the app, you'll find various features to assist you during your travels, including:
Direct emergency calls
Medical consultation
Chat with experts
Safety- and security-relevant information per country
Store your insurance card
Obtaining a sick note while abroad:
If you need a sick note while traveling, call the hotline for guidance. The hotline team usually advises visiting a local doctor who can issue the necessary documentation and provide appropriate medical support.
WorkFlex SOS insurance policy
To review what is covered under your WorkFlex insurance plan, including details such as outpatient care, inpatient treatment, dental services, and emergency repatriation, follow these steps:
Log into your WorkFlex account.
Navigate to the Policy Overview section in the left-hand menu.
Scroll to the bottom of the Policy Overview section, where you’ll find an option to download the Insurance Terms and Conditions PDF.
The PDF will include a comprehensive outline of covered services. This document serves as your primary guide for understanding the scope of your insurance coverage and any limitations or exclusions.
Scroll to the bottom of the Policy Overview section in WorkFlex, and you’ll find an option to download the Insurance Terms and Conditions PDF. It offers detailed information about your insurance policy and the reimbursement process.