Welcome to the Travel Health Insurance (THI) information article! If your employer has booked travel health insurance via WorkFlex, it's crucial to familiarise yourself with key details as part of your travel preparations. In this article, we'll provide essential information about your THI coverage and how to access assistance when needed.
THI policy
For full overview of your coverage, please refer to the Insurance Policy provided in your WorkFlex account. Log in to the platform and click on "Company policy".
You will find the "Insurance policy" with all the information at the bottom right.
Emergency assistance
In case of an emergency during your travel, you can rely on the details provided in the Travel Health Insurance (THI) certificate you received upon trip approval.
The emergency line for Hallesche is available 24/7 and can be reached at 0049 711 66 03 39 30.
Please find below the important contact points for all THI inquiries:
THI app
Hallesche is the provider of your travel health insurance. To facilitate easy access to your benefits, download the GlobalHealthPlan app. Simply scan the QR code provided below to download the app:
Once you've installed the app, you can log in using the 4-digit code found in your health insurance certificate.
Within the app, you'll find various features to assist you during your travels, including:
Direct emergency calls
Medical consultation
Chat with experts
Safety- and security-relevant information per country
Store your insurance card
Submit medical expenses
Submitting medical expenses
If you incur medical expenses during your trip that are covered by your travel health insurance, it's essential to submit them for reimbursement.
Service contact
If you have any questions about specific topics, please contact the designated contact point at Hallesche as mentioned below: