Welcome to the Travel Health Insurance (THI) information article! If your employer has booked travel health insurance via WorkFlex, it's crucial to familiarise yourself with key details as part of your travel preparations. In this article, we'll provide essential information about your THI coverage and how to access assistance when needed.
This policy provides coverage only for the explicitly stated destination and duration of the approved WorkFlex workation. Any personal travel outside the approved destination or time frame is not covered by this insurance.
Emergency assistance
In case of an emergency during your travel, you can rely on the details provided in the Travel Health Insurance (THI) certificate you received upon trip approval.
The emergency line for Hallesche is available 24/7 and can be reached at 0049 711 66 03 39 30.
Please find below the important contact points for all THI inquiries:
THI app
Hallesche is the provider of your travel health insurance. To facilitate easy access to your benefits, download the GlobalHealthPlan app. Simply scan the QR code provided below to download the app:
Once you've installed the app, you can log in using the 4-digit code found in your health insurance certificate.
Within the app, you'll find various features to assist you during your travels, including:
Direct emergency calls
Medical consultation
Chat with experts
Safety- and security-relevant information per country
Store your insurance card
Submit medical expenses
Obtaining a sick note while abroad:
If you need a sick note while traveling, call the hotline for guidance. The hotline team usually advises visiting a local doctor who can issue the necessary documentation and provide appropriate medical support.
Submitting medical expenses
If you incur medical expenses during your trip that are covered by your travel health insurance, it's essential to submit them for reimbursement.
Please note that the health insurance provider states that it may take up to 21 working days until a case can be processed. Should you have any questions in the meanwhile please call +49 711 66 03 27 00 and have the code from your health insurance certificate ready.
Service contact
If you have any questions about specific topics, please contact the designated contact point at Hallesche as mentioned below:
THI policy
To review what is covered under your WorkFlex insurance plan, including details such as outpatient care, inpatient treatment, dental services, and emergency repatriation, follow these steps:
Log into your WorkFlex account.
Navigate to the Policy Overview section in the left-hand menu.
Scroll to the bottom of the Policy Overview section, where you’ll find an option to download the Insurance Terms and Conditions PDF.
The PDF will include a comprehensive outline of covered services as well as the processes for reimbursement. This document serves as your primary guide for understanding the scope of your insurance coverage and any limitations or exclusions.
Scroll to the bottom of the Policy Overview section in WorkFlex, and you’ll find an option to download the Insurance Terms and Conditions PDF. It offers detailed information about your insurance policy and the reimbursement process.